Our Convention, Our Awards, and the Celebrity Mercury.  | | Jim with McKinley Background |
As many of your know, Cruise Holidays is a network of 120 plus independently-owned stores that has existed since the 1980s. As such, Cruise Holidays is the oldest and largest network of cruise speciality stores in north America. Each year, Cruise Holidays has an annual convention, and this was our store's third year to participate in the convention. It was wonderful. It started with 2 days in Seattle, followed by 4 days on the Celebrity Mercury. Make no mistake, this was a working convention, with activities, guest speakers, and conferences scheduled from early morning to late into the evening, all with one purpose in mind: how do we make the customer experience exceptional, beyond reproarch, each and every time without exception. We had guest speaker Linda Ford of Atlanta Georgia...what a phenomenal speaker. We also had Nolan Burris, who grew up on travel industry and now is a travel industry consultant. What we took away from this convention not only underscored what we always have strived to do, deliver you the very best client service and personal attention you expect and deserve, but also how do we build on our efforts to date to make the experience even better. There are some many exciting initiatives that will be launched in the coming months dirctly aimed at doing just that...making your experience even better. Providing unexpected touches for you that we hope will make you stand up and say "Wow." Touches that we hope will make you glad you got to know us, and also comfortable enthusiastically referring your friends, family and colleagues to us, and that will keep you coming back to us each and every time.
In addition to sharing with you a taste of the substance of our conference, I also wanted to share with you my impressions of the Celebrity Mercury. Celebrity is a premium brand, owned by the same company as Royal Caribbean. It is considered a step above Royal Caribbean, and is appropriate for those travelers who don't need or want all the action offered by a Royal Caribbean cruise, but instead or more interested in the level of service and the quality of cuisine offered onboard. Of course, there are nightly shows, a casino, and multiple lounges onboard, but the experience is more sedate, more sophisticated than on a Royal Caribbean cruise. The Mercury is one of Celebrity's older ships, and while the ship is beautifully maintained, it certainly shows its age when compared to the brand new ships debuting year after year. However, that notwitstanding, I enjoyed my experience during the 4 short days I was aboard. I found the staff to be terrific. We were greated with champagne upon embarkation, and every time a member of the staff or crew past us in the hallway, we were greeted with a "Good Morning," "Good Afternoon," or "Good Evening." It's a little thing, but it is a sign of great service. The food was also quite good onboard...perhaps not the best at sea, but better than Royal and a couple of the other brands on which I have sailed. We were told the ship was sailing at full capacity, but I found that so hard to believe. It never felt crowded...the deck, the common areas, the casino never gave the sense of being crowded and rather gave quite the opposite impression...almost empty. Perhaps that's just an indication of the great space ratio available on the Mercury. I would recommend this ship to couples and adults who don't look for the kyoke bars, the fancy nightclubs, water slides or walk climbing walls, but instead just want to relax and be on the water.
Finally, I can't close this post without mentioning how proud I am that, with you, our clients support, we managed to walk away from our convention with two great awards. In just short of two years of opening our doors in Alexandria, we won (or I should say Jim Work won) an award for "Knock your Socks Off" customer service and an award for "Million Dollar Seller." I believe these two awards are inextricably linked together...Jim does what he does best...providing personalized, exceptional client service day in and day out. His clients recognize this, and naturally through his hard work and dedication topped the year in excess of $1 million in sales. Thank you to our clients for making us a success. We sincerely appreciate it more than you can know. |